By Carrie Stevenson
Viera Del Mar offers exceptional service, luxurious amenities for optimal care.
Viera del Mar Health and Rehabilitation Center combines a progressive approach to medical care, a home-like atmosphere and a dedication to concierge-level service to provide a unique option for short-term skilled nursing and rehabilitation in Brevard County. As part of the Pensacola-based Gulf Coast Health Care company, Viera del Mar offers physical, occupational and speech therapy services and features 131 beds, 3,850 square feet of therapy space, 24-hour nursing care, and coordination with specialty physicians.
The nursing and rehabilitation care at Viera del Mar is centered on clinical excellence and a proactive approach to treatment. “Viera del Mar will admit patients seven days a week, 24 hours a day,” says Vivian Trueba, regional director of community development for Gulf Coast Health Care. “In addition to our rehabilitation therapies, we offer wound care, antibiotic treatment, and nutrition management for those recovering from an infection, with a nurse dedicated to overseeing that process. It’s a truly comprehensive approach.”
That approach extends beyond clinical care as well, explains Rachael Mazer, NHA, administrator for Viera del Mar. “Because the goal is easing the transition between the hospital and the patient’s home environment, we offer three outdoor courtyards, including one featuring pebbles and sand so they can walk on different surfaces. There is an Activities of Daily Living suite set up like a studio apartment, including a bed, kitchen sink, and washer and dryer so patients can practice independent physical tasks while recuperating. We also offer restaurant-style dining, our full-service day spa, and a movie theatre.”
Customer service is a point of pride at Viera del Mar. Care is provided by associates who have undertaken significant training through the concierge Center Ambassador Program, which helps reduce patient and family anxiety by explaining the services and amenities from the moment they arrive. And it doesn’t stop when a patient leaves: as part of their Transitional Care Program, staff will follow up to monitor a patient’s progress at home over 30 days to prevent rehospitalization.